Overview
This Privacy Policy applies to information ENDO LLC, doing business as ENDO, collects through newmexendo.com, our online account features, online ordering and checkout flows, and the contact and business inquiry forms available on the site.
The site is intended for adults age 21 and older and for qualified medical cannabis patients or caregivers as permitted by applicable New Mexico law. By using the site, you acknowledge the practices described in this policy.
Information You Provide Directly
The information we collect depends on how you interact with the site. You may choose not to provide certain information, but some features will not work without it.
- Contact details such as your name, email address, phone number, and the contents of messages you send us.
- Account details such as first and last name, email address, phone number, password, date of birth, state, and account type.
- Medical access information such as medical patient status, medical ID number, and medical expiration information when you request medical account access.
- Order and checkout information such as cart contents, item quantities, checkout product selections, order history, loyalty information, and linked ecommerce account details.
- Business inquiry information you submit through briefing or intake forms, including company name, role, team size, timeline, and operational challenges.
Information Collected Automatically
When you browse the site, we and our service providers automatically collect limited technical and usage information needed to operate, secure, and improve the experience.
- Device, browser, operating system, language, and similar technical information.
- Pages viewed, products viewed, clicks, referring URLs, and general interaction events.
- Network and request information such as IP address, approximate request metadata, and security-related headers.
- Cookie, local storage, and similar identifier data used for age-gate state, cart continuity, sign-in state, popup dismissals, security, and site preferences.
- Hashed or rate-limited network identifiers used to reduce spam, fraud, and abusive submissions.
How We Use Information
We use personal information to run the site, provide cannabis-related ecommerce features lawfully, and support our customers and business contacts.
- To operate the site, display menus, personalize account views, and maintain cart and checkout functionality.
- To create and manage customer accounts, authenticate users, verify email addresses, reset passwords, and protect account security.
- To process and support online ordering, pickup workflows, loyalty features, and linked ecommerce account activity.
- To respond to customer service requests, contact submissions, and business inquiry forms.
- To send transactional messages such as verification emails, password reset emails, order-related support messages, and administrative notices.
- To monitor performance, troubleshoot errors, understand site usage, and improve content, navigation, and commerce flows.
- To detect fraud, abuse, unauthorized access, spam, and other misuse of the site.
- To comply with legal, regulatory, recordkeeping, and cannabis-related compliance requirements.
Cannabis Compliance and Age-Restricted Use
Because ENDO operates in a regulated cannabis market, we may use date of birth, account type, medical status, medical identifiers, and related records to determine whether you may access certain features or complete certain transactions.
Online orders remain subject to legal review, age or identity checks, medical eligibility checks, inventory validation, and any other compliance steps required at pickup or by connected ecommerce and regulatory systems.
Retention and Security
We retain information for as long as reasonably necessary to provide the site and related services, maintain required records, resolve disputes, enforce agreements, and meet legal or regulatory obligations.
We use administrative, technical, and physical safeguards designed to protect personal information. No website, database, or transmission method is completely secure, so we cannot guarantee absolute security.
- Account and order-related records may be retained while your account remains active and for a reasonable period afterward.
- Inquiry submissions may be retained for customer service, business records, and follow-up purposes.
- Security and anti-abuse records may be retained for fraud prevention, investigation, and system protection.
Your Choices and Rights
You can choose whether to create an account, submit forms, or keep cookies enabled in your browser. Depending on where you live and the laws that apply, you may also have rights to request access to, correction of, or deletion of certain information we maintain about you.
To make a privacy request, update inaccurate information, or ask a question about this policy, contact ENDO LLC at info@newmexendo.com or (505) 477-3636. We may need to verify your identity before completing certain requests, and we may keep information when required for legal, security, or compliance reasons.
- Update profile information from your account area when that feature is available.
- Clear or block cookies and local storage through your browser or device settings.
- Request account closure or deletion of eligible records by contacting us directly.
- Opt out of non-essential communications by following the instructions in the message or by contacting us.
Third-Party Services and Links
The site may link to third-party services such as social networks, map providers, or embedded checkout experiences. Their privacy practices are governed by their own notices and terms, not this Privacy Policy.
If you move from our site into a third-party checkout, map, or social experience, the third party may collect information under its own rules.
Children, Policy Changes, and Contact
The site is not directed to children. We do not knowingly collect personal information through the site from anyone who is not legally allowed to access cannabis-related services, except as permitted for lawful medical access or caregiver support. If you believe someone submitted information to us in error, contact us so we can review it.
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the "Last updated" date. Questions may be mailed or directed to ENDO LLC at 2903 Agua Fria Street, Santa Fe, NM 87507, by email at info@newmexendo.com, or by phone at (505) 477-3636.